PRIVACY & COOKIE POLICY

Cart Max Fiji Pte Ltd trading as Cartmax Pet Stop
Effective Date: 18 August 2026

Privacy Contact

Email: services@cartmaxfiji.com
Phone: (679) 784-1240 / (679) 784-1242

This Privacy & Cookie Policy explains how Cartmax Pet Stop collects, uses, stores, protects, and shares your personal information, as well as how cookies and similar technologies are used on our website. This Policy applies to our website, online store, customer accounts, bookings, veterinary services, grooming services, microchip services, pet travel services, and all related communications.

1. Who Is Responsible for Your Information

Cart Max Fiji Pte Ltd, trading as Cartmax Pet Stop (“Cartmax”, “we”, “us”, or “our”), is responsible for the personal information processed through our website and related retail and animal care services.

We respect your privacy and handle personal information in accordance with applicable laws of Fiji.

2. When This Policy Applies

This Policy applies whenever you:

Visit our website
Create an account
Purchase products
Book veterinary or grooming services
Register a pet microchip
Request pet import/export assistance
Contact us
Participate in promotions
Provide information to us in any other way

This Policy does not apply to third-party websites linked from our website.

3. Information We Collect

We may collect:

Identity & Contact Information

Name
Username
Address
Email address
Telephone number
Signature

Account & Transaction Information

Login credentials
Orders
Invoices
Receipts
Returns
Shopping cart contents
Preferences
Payment status
Customer correspondence

Payment Information

We generally receive payment confirmations and transaction references only.

Full credit or debit card details are normally processed securely by the payment provider and are not stored by us.

Pet Information

Including:

Pet name
Species
Breed
Sex
Age
Date of birth
Weight
Photographs
Medical history
Vaccinations
Medications
Allergies
Clinical notes
Test results
Treatment records

Microchip Information

Microchip number
Registration details
Owner information
Ownership transfers
Lost & found information

Pet Travel Information

Travel plans
Owner details
Veterinary certificates
Laboratory reports
Permits
Transport bookings

Communications

Including:

Emails
Messages
Phone call notes
Reviews
Survey responses
Photos
Videos
Form submissions

Technical Information

Such as:

IP address
Browser
Device type
Operating system
Website activity
Cookie identifiers
Security logs

Marketing Preferences

Your marketing subscriptions, consent choices, and opt-out preferences.

4. How We Collect Information

Information may be collected:

Directly from you
From authorized family members or representatives
Automatically through cookies and website technologies
From veterinarians
Laboratories
Microchip registries
Airlines
Couriers
Government authorities
Payment providers
Social media platforms (where applicable)

5. How We Use Your Information

We use personal information to:

Process orders and payments
Deliver products
Book veterinary and grooming services
Maintain pet medical and microchip records
Arrange pet travel
Respond to enquiries
Send invoices and service updates
Improve our services
Prevent fraud
Protect customers, pets, and staff
Meet legal and regulatory obligations
Send marketing communications (where permitted)

6. Legal Basis for Processing Information

Depending on the service provided, we process information because:

It is necessary to perform a contract
You have provided consent
We have a legitimate business interest
It is necessary to protect animal or human welfare
We are legally required to do so

Where consent is used, you may withdraw it at any time.

7. When We Share Information

We do not sell your personal information.

We may share information with:

Website hosting providers
Payment processors
IT service providers
Veterinarians
Clinics
Laboratories
Pharmacies
Microchip registries
Animal welfare organizations
Airlines
Freight agents
Government authorities
Insurers
Legal advisers
Banks
Regulators

Only the information necessary for the required service will be shared.

8. International Transfers

Some information may be processed outside Fiji where required for:

Cloud services
Payment processing
Pet travel
Overseas veterinarians
Airlines
Government authorities

Reasonable safeguards are taken to protect your information.

9. Payments

Electronic payments are handled by secure payment providers.

Please never send:

Full card numbers
PINs
Internet banking passwords
One-time passwords (OTP)

through email or messaging applications.

10. Veterinary, Microchip & Pet Travel Information

Animal records may identify pet owners and therefore receive appropriate protection.

Microchip searches are used solely for:

Identification
Ownership administration
Pet reunification

A microchip is not a GPS tracking device.

11. How Long We Keep Information

Information is retained only as long as reasonably necessary.

Typical retention periods include:

Record Type	Typical Retention
Orders & Tax Records	At least 7 years
Veterinary Records	As required by professional and legal obligations
Microchip Records	While registration remains active
Pet Travel Records	During the service period and afterwards as necessary
Customer Accounts	While active and where required for legal or security purposes
Marketing Information	Until you unsubscribe

When information is no longer required, it is securely deleted or anonymized.

12. Security

We use appropriate safeguards including:

Access controls
Password protection
Staff confidentiality
Secure connections (SSL)
Backups
Malware protection
Limited employee access

No online system can guarantee absolute security.

13. Cookies

Our website uses cookies and similar technologies to:

Keep the website secure
Remember your preferences
Maintain shopping carts
Enable checkout
Improve website performance
Measure analytics
Support marketing (where enabled)

Cookie categories include:

Strictly Necessary
Functional
Analytics
Marketing

14. Third-Party Cookies

Third-party services such as:

Payment providers
Maps
Videos
Social media
Analytics providers

may place their own cookies. Their own privacy policies apply.

15. Managing Cookies

You may:

Accept cookies
Reject non-essential cookies
Change cookie preferences
Delete cookies through your browser

Please note that disabling essential cookies may affect website functionality.

16. Marketing Communications

We may send:

Order confirmations
Appointment reminders
Treatment updates
Travel notifications

Where marketing messages are sent, you may unsubscribe at any time.

17. Children’s Privacy

Our website and online services are intended for individuals aged 18 years or older.

Parents or legal guardians should provide information on behalf of minors where necessary.

18. Your Privacy Rights

Subject to applicable law, you may request to:

Access your information
Correct inaccurate information
Delete information
Restrict processing
Withdraw consent
Object to direct marketing
Request information about how your data is used

Requests can be made by contacting:

Email: services@cartmaxfiji.com

19. Complaints

If you have a privacy concern, please contact us with the subject line:

Privacy Concern

We will investigate and respond within a reasonable period.

20. Changes to This Policy

This Policy may be updated from time to time.

Any significant changes will be published on this page with an updated Effective Date.

21. Contact Us

Privacy Contact
Cart Max Fiji Pte Ltd trading as Cartmax Pet Stop

Nadi Branch
Lot 20, Namaka Lane
Namaka, Nadi, Fiji

Lautoka Branch
Shop 9, Lot 1
Tabua Plaza
Natabua, Lautoka, Fiji

Phone: (679) 784-1240 / (679) 784-1242